Refund policy

Refund and Return Policy

Right of Withdrawal

In accordance with applicable law, the customer has the right to withdraw from the contract within 14 days of receiving the order, without needing to provide a reason.

To exercise this right, please contact our customer service team.

Return Conditions

For a return to be accepted, products must meet the following conditions:

• Be in perfect condition, with no signs of misuse

• Be returned in the original packaging

• Include all accessories, manuals, and components

We reserve the right to refuse returns that do not meet these conditions.

Refunds

Once the returned product is received and inspected, the refund will be processed within a maximum of 14 days.

The refund will be issued via the same payment method used for the purchase, unless otherwise agreed.

Return Costs

Return costs are the customer's responsibility, except in the following cases:

• Defective product

• Error in order shipment

In these cases, we will cover all costs.

Damaged or Defective Products

If you receive a damaged or defective product, you must contact us within 48 hours of delivery.

After assessment, we will offer a replacement, repair, or refund at no additional cost.

Exceptions

Returns will not be accepted in the following cases:

• Products showing signs of misuse

• Products without original packaging

• Products that are incomplete or damaged by the customer

Contact

For any questions regarding returns and refunds, please contact:

Email: contact@velvetepilationbody.com

Phone: +33 7 57 81 09 52

Last updated: 21/07/26