Shipping policy

Shipping Policy

At Velvet Epilation Body, we are committed to delivering your order quickly, securely, and with complete transparency.

Order Processing

Orders are processed within 1–3 business days after payment has been successfully confirmed.

Orders are not processed or shipped on weekends or public holidays.

During promotional periods or peak seasons, processing times may be slightly extended.

Shipping Destinations

We currently ship to:

  • 🇪🇸 Spain

  • 🇬🇧 United Kingdom

  • 🇮🇹 Italy

We're continuously expanding our shipping destinations.

Estimated Delivery Times

After your order has been processed, estimated delivery times are:

Country Estimated Delivery
🇪🇸 Spain 4–8 Business Days
🇬🇧 United Kingdom 5–10 Business Days
🇮🇹 Italy 4–8 Business Days

Please note that delivery times are estimates and may vary due to customs procedures, carrier delays, weather conditions, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated automatically during checkout based on your delivery address.

✨ Free Shipping on orders over €50.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

You can track your shipment at any time using the tracking link provided.

Customs & Import Duties

For deliveries outside the European Union (including the United Kingdom), customs duties, taxes, or import fees may apply depending on local regulations.

These charges are the responsibility of the customer.

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your purchase.

Velvet Body cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information.

If an order is returned to us due to an incorrect address, additional shipping charges may apply before the order can be resent.

Lost or Delayed Packages

If your package has not arrived within the estimated delivery time, please contact our customer support team.

We will work directly with the shipping carrier to locate your package and provide a suitable solution.

Damaged Package

If your order arrives damaged, please contact us within 48 hours of delivery.

Please include:

  • Your order number

  • Photos of the damaged product

  • Photos of the packaging

This allows us to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding shipping, please contact us:

Velvet Epilation Body

Email: contact@velvetepilationbody.com

Phone: +33 7 57 81 09 52

Last updated: 21/07/26