Terms of service

Terms & Conditions

1. General Information

This website is operated by Velvet Epilation Body. Throughout the site, the terms "we", "us", and "our" refer to Velvet Epilation Body.

By accessing or using this website, you agree to be bound by these Terms & Conditions. We reserve the right to update, modify, or replace any part of these Terms at any time without prior notice.

2. Products

Velvet Epilation Body specializes in the sale of premium hair removal and beauty products designed for at-home use.

We make every effort to ensure that product descriptions, images, and specifications are accurate. However, we cannot guarantee that all information is completely error-free or that product colors displayed on your device will perfectly match the actual product.

3. Prices

All prices displayed on our website are shown in Euros (€) and include VAT where applicable, unless otherwise stated.

We reserve the right to change prices, promotions, or product availability at any time without prior notice.

4. Orders

By placing an order, you confirm that all information provided is accurate, complete, and up to date.

We reserve the right to refuse or cancel any order if:

Fraudulent activity is suspected;
Incorrect customer information has been provided;
Payment cannot be successfully authorized;
The ordered product becomes unavailable.

If your order is cancelled after payment, a full refund will be issued.

5. Payment

We accept secure online payments through the payment methods displayed during checkout.

All transactions are encrypted and processed through trusted payment providers to ensure maximum security.

6. Shipping & Delivery

We currently ship to:

Spain
United Kingdom
Italy

Delivery times are estimates and may vary due to customs procedures, carrier delays, or unforeseen circumstances beyond our control.

Customers will receive a tracking number once their order has been dispatched.

7. Returns & Right of Withdrawal

Customers have the right to cancel or return their order within 14 days of receiving the goods, in accordance with applicable consumer protection laws.

Returned items must be unused, in their original packaging, and in resalable condition.

For hygiene and safety reasons, opened or used personal care products cannot be returned unless they are defective.

Please refer to our Refund & Return Policy for complete details.

8. Warranty

Our products are covered by the legal warranty applicable under European consumer protection laws.

If you receive a defective or damaged product, please contact our customer support team as soon as possible so that we can assist you with a replacement or refund.

9. Limitation of Liability

Velvet Body shall not be held liable for:

Indirect or consequential damages resulting from the use of our products;
Delays caused by shipping carriers;
Temporary interruptions of the website;
Technical errors beyond our reasonable control.

Nothing in these Terms excludes liability where such exclusion is prohibited by law.

10. Intellectual Property

All content available on this website, including text, images, graphics, logos, product designs, and trademarks, is the exclusive property of Velvet Body and may not be copied, reproduced, distributed, or used without prior written permission.

11. Privacy

Any personal information collected through this website is processed in accordance with our Privacy Policy and applicable data protection laws, including the General Data Protection Regulation (GDPR).

12. Governing Law

These Terms & Conditions shall be governed by the laws of France.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the competent French courts, unless otherwise required by applicable consumer protection laws.